By purchasing anything from our store, you are acknowledging and understanding that:
- Stock is limited, meaning once an item is out of stock, it is no longer available for purchase.
- International shipping may take up 1-4 weeks to reach their destination AFTER items are shipped out. Domestic orders may take up to a week or more.
- PDFs will be emailed out weekly.
- All purchases are for personal use and enjoyment only. Buyers may not purchase any of our items for commercial use or redistribute them in any way.
What currency are prices in?
—All prices are in USD.
What timezone are you operating in?
—We are following CST (GMT-6).
Where are you shipping from?
—Kacchako's Kitchen: A Sweet & Spicy Cookbook is shipping from the United States.
Are you shipping internationally? Are you shipping to the EU?
- We are shipping internationally. We will be shipping to the EU.
- For EU orders, please note that extra costs will likely be incurred by your country’s customs; this is because packages will be sent as ‘duties unpaid’, as we are not collecting VAT at purchase point.
- OUR STATEMENT CONCERNING NEW GPSR REGULATIONS
How can I change my shipping information (name/phone/address)?
—If you wish to make any changes to your shipping information, changes must be made BEFORE you get sent a tracking email.
Am I allowed to cancel my order/request a refund?
—Please refer to our refund policies below.
The mod team will ONLY be responsible for replacing/refunding:
- Orders that have not been shipped. (e.g. If your order hasn't been shipped yet you get a full refund)
- Orders that have not arrived due to negligence in organizing (e.g. the address on the postal label does not match the inputted address on the order.)
- Orders that are damaged or incorrect due to our mistake (e.g. incorrect/missing items, defect merch that is not caused by negligent handling by postmen.)
- All damaged items must be clearly photographed and listed when requesting a replacement and/or refund.
The mod team will NOT be responsible for replacing/refunding:
- Lost orders due to an address entered incorrectly by the buyer.
Orders that are shipped to the buyer's old address (due to us not receiving any update.) - Orders that are damaged during shipment or through shipping company mishandling (e.g. packages bent to fit in mailboxes, left out in the rain by carriers, other external damage to the packaging resulting in damages to the contents.)
Please don't hesitate to contact us if you have other questions!
